Timothy Mercer CV Home Page

Judicial Citizens Panel Review of Foster Care, Muscogee County, GA
Volunteer 2005 – 2010
Key role was to act as agent of the Juvenile Court Judge in cases of child abuse, neglect, and abandonment and make recommendations as to all parties adherence to adjudicated court orders to include the parents, family, DFCS Case Managers and wrap around services. Training and experience included:

Active listening and Open-end questioning
Rights of Child and Family
Obligation of State Agencies
Creation and Management of Case Plans and ILPs (Independent Living Plan)
Integration of Wrap-around Services
Mental Health Terms and the role of Treatment Facilities
Documenting for Court Procedures

Muscogee Youth Development Campus, Fortson, GA
Volunteer/Intern 2012
Initiated as an internship, the site could not support the direct contact hours. This therapeutic based facility housed 60 male youth offenders ages 13 – 21. Focus of treatment was behavior awareness and change, victim identification, and self-regulation.

Active listening and Open-end questioning
Rights of Child and Family
Obligation of State Agencies
Mental Health Terms and the role of Treatment Facilities
Mental Health Assessment
Behavior Management

Supporting Professional Experience

Goodwill Industries of the Southern Rivers, Inc., Columbus, GA

Compliance and Operations Specialist 2011 – present

· Ensure that all client and program documentation is current and meets national accreditation standards.

· Report all program and grant outcomes to appropriate governing agencies and organizational leadership.

· Assist lead trainer in developing course materials for National Career Development Facilitator certification training.

· Develop and implement training programs for Case Managers and Job Coaches on the nature of specific disabilities, pathologies, and medical conditions for use with clients.

· Manage organization’s $50K community voucher program through development and maintenance of community partners.

· Review general operating procedures and develop more cost effective means to provide services to our clients.

· Assisted in case management of Work Adjustment (WAT) and Community Work Adjustment Trainees (CWAT) at Admin Services Facility for clerical training.

Communications Specialist 2004 – 2011

· Produced multiple stories across varying media format of how clients were able to overcome physical, psychological, and cognitive barriers to reach major goals in their lives in order to educate the community on the true nature of disability.

· Imagined, planned, and coordinated over 15 high profile events that raised both money and awareness for organizational programs and offerings.

· Used active listening and open-ended questioning to develop target communications offerings for the organization to include a total rebrand and name.

Perspective Graphix, Columbus, GA

Commissioned Customer Account Rep/Designer/Proposal Writer 2003

· Built rapport with clients and provided targeted solutions that fulfilled their goals.

IBM Centers for e-Business Innovation, Atlanta GA

Senior Digital Librarian 1999 – 2002

Content Coordinator 1998 – 1999

Graphics Production Supervisor 1996 – 1998

Graphic Artist/Art Director 1996

· Used active listening and open-ended questioning to facilitate communication between the creative arts department and the programming department to facilitate the development of cutting edge web-based applications.

· Honed critical thinking, resourcefulness, and research skills to develop a digital library system based on the needs of graphic designers and special consideration of storing of graphic images, project, and media.

· Harnessed personal coaching skills to guide designers in to other areas of graphics production better suited to their talents; maintained valuable talent for the organization and retained employment for the individual.

Training and Certifications

RightPath – Caring Leader, The Leader as Coach

Pastoral Institute – Effective Communication, Communicating with Difficult People

Emory University – Microsoft PowerPoint Level 1 & 2

Social Solutions – ETO (Efforts to Outcomes) Introductory Level

NCDA (National Career Development Association) – Career Development Facilitator (current)